Refund policy

IF YOU RECEIVED A DAMAGED SHIPPING OR DEFECTIVE PRODUCT:

• In the unlikely event of extensive freight damage to the carton, please contact Goalsetter IMMEDIATELY.
• OR, if you receive a damaged or defective product, please contact Goalsetter IMMEDIATELY.
• Our contact phone: 800.362.4625
• Please supply the Customer Service Representative with the order number and item number(s) from your order confirmation e-mail. Goalsetter Systems will make every reasonable effort to replace the item in a timely manner.

RETURNING A PRODUCT:

• DO NOT RETURN ANY ITEMS WITHOUT AUTHORIZATION!
• Please call Goalsetter Systems at 800.872.4625 to obtain a return authorization number.
• We cover shipping charges on returned items only if the item arrives at the designated shipping address defective, damaged or shipped incorrectly.
• Collect shipments will not be accepted. All salable merchandise will be subject to a 20% restocking fee.

REFUNDS:

• You can expect a refund in the same form of payment originally used for purchase, within 30 days of our receiving your returned product.
• You will be refunded the shipping cost only if the return is a result of a Goalsetter manufacturing or shipping error.