Receiving Your Goalsetter Hoop

Thank you for choosing Goalsetter for your home basketball system. We take pride in helping families, athletes, and basketball lovers bring the game home with the highest quality hoops available. Whether you ordered an in-ground system or a wall-mounted hoop, we want to make sure you know exactly what to expect after your purchase so your experience is smooth from checkout to setup.

Once your order is placed on goalsetter.com, our team begins preparing it for shipment. Orders typically ship within 48 hours, although delivery times may vary depending on how far you are from our Iowa warehouse. During busier seasons, such as the holidays or spring sports months, please allow for additional transit time as freight carriers manage higher volumes of deliveries.

If your order includes both a basketball goal and accessories, they may arrive in separate shipments. Each package will have its own tracking number so you can easily monitor its progress. Your tracking information will be emailed to you once your order has shipped, and updates will continue as it makes its way to the freight company’s local warehouse.

Because Goalsetter basketball systems are large and heavy, some models weighing more than 400 pounds, they must be shipped via ground freight. Each system is securely packaged in large boxes that are roughly 72 inches long by 36 inches wide and 18 inches high, though exact dimensions vary depending on the model. Standard freight delivery is curbside only, meaning the driver will bring your basketball system to the back of the delivery truck and you will be responsible for helping unload it at the curb. Freight delivery does not include inside delivery, assembly, or removal of packaging materials.

Once your hoop arrives at the freight company’s nearest distribution center, a representative will contact you by phone to schedule a delivery appointment. They will provide a date and time window, usually around four hours, for when the delivery will take place. It is very important to double-check that the phone number and address listed on your order are correct so the freight company can reach you easily.

On delivery day, an adult 21 years or older must be present to inspect and sign for the shipment. The driver will move the shipment to the back of the trailer, and you will need to assist in unloading the boxes. We recommend having at least one other person available to help, as the boxes can be large and heavy. Before signing the delivery receipt, inspect the packaging carefully. Confirm that all boxes are accounted for and check for any visible signs of damage.

If there is noticeable damage or if items are missing, make sure the delivery receipt clearly states this before signing. Then contact the Goalsetter customer service team as soon as possible by calling 1-800-467-1421 or visiting our website here. Please have your order number and item details ready so we can resolve the issue quickly and ensure your satisfaction.

If you are planning to have your basketball goal professionally installed, this is a great time to connect with a local installer. You can find trusted basketball hoop installers on our website who are familiar with Goalsetter systems and can ensure your hoop is set up safely and securely.

At Goalsetter, we are dedicated to providing a first-class experience from purchase to play. We appreciate your business and look forward to helping you create a basketball court your family can enjoy for years to come. Find a basketball goal installer here.

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