Receiving Your Goalsetter Hoop
Learn the steps to expect next when you buy a basketball hoop online from Goalsetter here.
After purchasing a Goalsetter basketball goal online from goalsetter.com, you will receive an email from Goalsetter Basketball Systems detailing your order information and your tracking number. Orders typically ship within 24-48 hours and vary on arrival time based on distance from our Iowa warehouse.
Because of the Goalsetter Basketball product weight and size, our basketball goal systems must be shipped via a freight trucking company by ground freight. Expedited shipping freight is not available.
The freight company will reach out to you by phone to schedule a date and time window for your delivery (generally a minimum of a four-hour window). The item will be delivered to your designated shipping address on your order. Before ordering, it’s key to double-check this address and your phone number are correct.
When scheduling your hoop delivery, this is also a good time to connect with an installer if you plan on using one. Find an basketball goal installer here.
An adult over the age of 21 must be available to accept, inspect, and sign for the delivery. Delivery is curbside only. The driver should move the load to the back of the trailer. This means you will need to help the driver unload the boxes off the truck at the curb. At this time, you should make sure you have received the correct number of boxes and there is not any extensive damage that occurred during shipping.
In the unlikely event, there is damage to your package, the delivery receipt must state the damage before it is signed. Contact Goalsetter’s customer service team immediately here if there has been extensive freight shipping damage or if there are missing items. Please supply our customer service team with your order number and item number from your email confirmation and we will do everything we can to replace the item in a timely manner.
Be prepared your package is likely to be heavy and large and we recommend having someone with you to assist unloading and carrying the items. Please be aware that the freight delivery company is not responsible for unloading or carrying your item from the truck and the total shipping charge does not include the removal of cartons or assembly of the basketball hoop system.
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