Frequently Asked Questions

Please view our FAQs to find answers about our products, company, warranties, policies, and much more.

Q. What sets Goalsetter apart from other basketball goals?

A. The game of basketball was forever elevated when the founders of Goalsetter Systems dared to imagine a residential basketball goal unlike any of its kind. The same passion that so many people have for the game was poured into the creation of the first Goalsetter Systems – the MVP. The rest is basketball history!

What makes a Goalsetter Basketball System so original? Everything! Virtually every inch of a Goalsetter, down to the parts you never see, is designed to enhance the performance and durability of your basketball goal. Goalsetter’s exclusive features, including the Patented Compression Height Adjustment Systems, Fortified Acrylic Backboards, One-Piece Off-Set Structural Steel Poles and Patented Hinged Ground Anchors crush the misconception that all basketball goals are created equal.

At Goalsetter Systems, we also embrace the belief that the quality of a product is much more than a collection of stand-alone features. True quality lies in the ay we do business – from training our representatives to ensure product knowledge and customer satisfaction to proudly manufacturing our entire product line in the United States. Our goal is to provide you with a premium quality basketball goal to be enjoyed for years to come, allowing you to claim a unique pride in owning a Goalsetter System.

We invite you to embrace the tradition of the greatest game ever created and experience how Goalsetter Systems has redefined home court basketball.

Originality makes a stand with Goalsetter Basketball Systems...the Best in Basketball!

Q. What is included in the purchase price of my in-ground basketball hoop system?

A.The in-ground system price will typically include the five major components that must be installed. These include: Ground Anchor, Pole Assembly, a pair of Extension Arms, a Backboard, and a Rim. Pole padding and backboard padding are additional accessories that maybe added to the purchase price during checkout. Not included is the cost of the installation labor and the concrete mix used in the installation of the ground anchor. Take note that some Goalsetter dealers will use a single purchase price that includes the components AND the cost of installation.

Q. What is the difference between goals?

A. The differences between the goals are pole size, pole design, backboard size, backboard material, height adjustability, and warranties. You can take a closer look at these options by checking out our How To Choose page.

Q. How are Goalsetter Systems anchored into the ground?

A.Unlike many basketball goals, the Goalsetter System does not use a direct bury method or "J" bolts assembly. Each Goalsetter System is anchored using our patented ground anchor hinge system. First, the ground anchor is placed in a 4' deep hole (18" diameter) and secured using Quick Crete. When dry, the hinge system allows complete assembly of the Goalsetter hoop before it is raised upright and bolted to the ground anchor.

Q. What types of backboards are available? Which type do I need?

A. Our tempered glass backboard has a superior ball response and is the backboard material of choice in residential settings Acrylic is recommended for park and school applications or areas where there is unsupervised play. Because it is a softer material, acrylic withstands vandalism better than glass. Both boards carry Limited Lifetime Warranty when used in their proper applications.

Q. What type of rim should I order?

A. Heavy Duty Flex: This is our "standard" rim and most commonly chosen by our residential customers. This breakaway style rim has a single spring and deflects 15 degrees with 30 lbs. of down pressure. Equipped with continuous netlocks, the Heavy Duty Flex rim is more than sufficient for most residential play and carries a 2-year Limited Warranty.

Double Ring Static: The first and only unconditional lifetime replacement warranty on a basketball rim! This double 5/8" sold alloy steel rim construction makes it ideal for outdoor courts at park and recreation settings.

GS Collegiate: This competition breakaway rim features two springs allowing it to deflect 15 degrees with 130 lbs. of down pressure. Meets or exceeds High School and NCAA specifications for competitive play. This rim carries an unconditional 1-year Warranty.

Note: All of these are made to dunk on. They are mounted to a steel plate, not to the backboard itself.

Q. Can I take my Goalsetter System with me when I move?

A. Chances are, the next person that buys your house is going to want to keep it! If you're lucky enough to take it with you, you simply loosen the five bolts holding the pole to the anchor. The anchor stays in the ground, and you get to take the hoop with you. You can purchase a new anchor when you're ready to reinstall it.

Q. Should I install the goal myself or have it installed by a professional?

A. This decision is up to you! The Installation and Assembly of a Goalsetter goal can be accomplished by two or three people without the use of ladders or scaffold. The patented ground anchor hinge system allows complete assembly of the Goalsetter goal before it is raised upright. The toughest task during installation of a Goalsetter goal is digging the hole. Each goal features our patented ground anchor. First, a four-foot deep hole (18 inch diameter) must be dug where you would like your basketball goal located. After placing your ground anchor into the hole, fill it with QuickCrete (10-12 bags). When the cement is completely dry (usually two days is sufficient), the pole structure, extension arms, and backboard can be assembled and raised upright. Most of our dealers also offer installation as an option for an additional fee.

Q. What are the warranties?

A.

  • All poles (excludes paints): Lifetime
  • Acrylic Backboard: Lifetime
  • Polycarbonate Backboard: Lifetime
  • Glass Backboard: Lifetime
  • Hand Cranks (internal): Lifetime
  • Hand Cranks (external): Lifetime
  • Rims (standard, flex): 2 years
  • Rims: 5 years

Complete warranty information

Q. Do I need backboard edge and pole padding?

A. Contact is more likely with height-adjustable basketball systems. Padding will provide protection when your backyard game gets rough.

Q. What is the Basketball Court Stencil Kit and how does it work?

A. The Basketball Court Stencil is a kit that allows you to easily create regulation basketball court markings on your playing surface. A free-throw line, lane markings and a 3-point line can be easily marked without using complicated measuring and guesswork. The kit includes six marked pattern sheets that are easily spread across the surface, a paint roller, and complete instructions. All you need is 1 quart of paint (light color on asphalt or dark color on concrete), a pan for paint, 2" masking tape, string (10 feet) and a nail or pen.

Q. How soon will my goal ship?

A. Goalsetter Direct products are typically in stock and will ship within 1 to 3 business days. After your order leaves our warehouse, delivery times vary according to the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States. You will receive a Shipment Confirmation email from Goalsetter Systems detailing your order and including tracking information. For additional information pertaining to item availability or shipping times please contact 800.362.4625.

Q. How will my goal ship?

A. Each of our basketball systems must be shipped via a freight trucking company. Typically, our systems will arrive 2-7 business days after leaving the Goalsetter Systems warehouse. Business days are Monday-Friday, excluding federal holidays within the United States. Because of their weight and carton shape, Goalsetter basketball systems can only be shipped via ground freight. Expedited shipping is not available.

  • The freight company will contact you by phone to schedule a date and time window for delivery.
  • As a rule, there will be a minimum of a four-hour time frame for the delivery and an adult must be available to accept, unload, inspect, and sign for the delivery.
  • The item will be delivered to your designated shipping address. Please be aware that the freight delivery company is not responsible for unloading or carrying your item from the truck.
  • Your package is likely to be heavy and large. Therefore, we recommend that you have someone with you to assist you in unloading and carrying your item.
  • The total shipping charge does not include removal of cartons or assembly of your basketball system.

Q. What should I do when I receive my goal?

A. Before you sign the delivery receipt, you should immediately inspect your cartons for any damage that may have occurred during shipment. Carefully inspect the packaging as well as the contents of the package. Note that it is normal for the carton to show some wear. If there is visible damage to any of the packages, you have the right to refuse it or to sign the delivery receipt stating the damage. All freight damage must be reported to Goalsetter Shipping Department within 5 days of delivery.

Instructions for handling damage incurred during shipment:

  • If the damage appears minimal, accept the shipment, but make a note of the damage on the shipping receipt; sign and date it. The delivery person should also sign the slip and leave a copy for your records. Contact the Goalsetter Shipping Department immediately by calling 800.362.4625. Please have your order number available when you call.
  • If the damage to any carton appears to be extensive, contact the Goalsetter Shipping Department immediately by calling 800.362.4625. Please have your order number available when you call.

Q. How do I find a dealer near me?

A. You can find the store nearest you by entering your zip code in our dealer locater or call us at 800.362.4625.

Q. Who can I contact to install my basketball goal system?

A. Goalsetter baskeball goals are the easiest to install on the market. Many customers will contact a local contractor to install their system. Goalsetter has identified a list of nationwide and regional installers, who are very knowledgeable and experienced at installing Goalsetter basketball goals. Click here to view the list of nationwide and regional installers.